Botanique d'Orient

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Information according to § 5 TMG:

 

MH Natural Cosmetics UG (limited liability)

Managing Director: Ms. Mariam Hammoud

Business address:
Hochstädter Straße 9
13347 Berlin

Phone number: +4917656666735

Email: mh@botaniquedorient.com

Website: www.botaniquedorient.com

VAT ID: DE337375305

 

Reference to the dispute resolution authority:

 

The European Commission provides a platform for online dispute resolution (ODR). The platform can be found at https://ec.europa.eu/consumers/odr/. At this point, we would like to point out that we are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board (§ 36 Abs. 1 VSBG). Our customers are very important to us. If misunderstandings should arise, we would appreciate it if you would contact us. We are confident that we can find a suitable solution together. Please contact us at the following email address: info@botaniquedorient.com

 

Privacy Policy according to Art. 13 GDPR for MH Natural Cosmetics UG (limited liability) as of November 01, 2023

 

The following information informs you about the nature and scope of the processing of your personal data by MH Natural Cosmetics UG (limited liability).

 

1. Responsible entity

 

Responsible for data processing is MH Natural Cosmetics UG (limited liability), Hochstädter Straße 9, 13347 Berlin.

 

2. Collection and processing of personal data

 

We collect and process personal data that is necessary for the execution of orders and the provision of our services. This includes name, address, email address, payment information, and other voluntarily provided information.

This includes:

  • First and last name
  • Billing address
  • Delivery address
  • Email address
  • Payment data
  • Phone number
  • Bank account data and, if necessary, the date of birth

 

The legal basis for collecting the above information is Art. 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.”

The stored personal data is only stored for the purpose of contract fulfillment. Deletion occurs as soon as the contractual relationship, including warranty and guarantee rights, is fulfilled.

For payment processing, we provide the bank details to the respective payment service provider we have commissioned. The billing and delivery address is also transmitted to the logistics service provider commissioned by us. The disclosure is only for the purpose of fulfilling the contractual relationship. After payment/delivery, this data is accordingly deleted. The legal basis for processing is also Art. 6(1)(b) of the GDPR.

 

3. Purpose of data processing

 

The collected data is used for order processing, communication with customers, improving our services, and fulfilling legal obligations.

Even with access to our website from your computer or mobile device, there is an exchange of personal data between the server and our website. These can be log files. The following components of the stored data can be stored until automatic deletion:

  • Access date and time of the website
  • IP address of your device
  • Originating URL
  • Loading time
  • Information about the browser used, as well as the operating system and the name of the so-called access provider.

 

The legal basis for processing the information is based on Art. 6(1)(f) of the GDPR. The legitimate interest arises from ensuring the connection, smooth use of our website, as well as analysis and information on the security of the system.

Immediate information that indicates the identity of the caller is not possible. Opposing the stored information is possible at any time and is guaranteed.

 

4. Data security

 

We use technical and organizational measures to ensure the security of the processed data and to protect it against unauthorized access, loss, or destruction.

 

5. Disclosure of data to third parties

 

We only pass on personal data to third parties if this is necessary for the fulfillment of the contract or legal regulations require it. Beyond that, no disclosure takes place without your express consent.

The disclosure of personal data to third parties necessary for the fulfillment of the contractual relationship is explained in point 3 of this document.

 

6. Storage period

 

Personal data is only stored as long as it is necessary for the purposes for which it was collected or as long as required by law.

 

7. Rights of the data subject

 

You have the right to obtain information about the personal data processed by us, to request their correction, deletion, or restriction of processing, and to object to the processing. To exercise these rights, please contact us at: info@botaniquedorient.com

According to legal provisions and conditions, you are entitled to the following rights:

  • The right to information about the personal data we store, according to Art. 15 of the GDPR.
  • The right to correction of incorrect or completion of the data we store, according to Art. 16 of the GDPR.
  • The right to deletion of the data we store, according to Art. 17 of the GDPR.
  • The right to restriction of processing of your data, according to Art. 18 of the GDPR.
  • The right to data portability, according to Art. 20 of the GDPR.
  • The right to lodge a complaint with a supervisory authority.
 

8. Changes to or privacy policy

 

This privacy policy may be updated to reflect changes in our privacy practices. The current version will be published on our website.

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