Shipping policy
Shipping Destinations
Botanique d’Orient only offers EU wide shipping currently. We hope to expand to international shipping in the near future.
Processing Time
Orders are processed within 1-2 business days from the date of purchase. We strive to ensure your order is prepared and dispatched promptly.
Shipping Methods
We partner with trusted shipping carriers to deliver your order securely and efficiently. Depending on your location, we offer standard and express shipping options at checkout. Please note that shipping costs may vary based on your selected shipping method and destination.
Shipping times
Germany
Standard shipping within Germany typically takes 2-4 business days, while express shipping takes 1-2 business days.
Europe
For orders in the EU, shipping times vary based on the destination and selected shipping method. Delivery may take 7-10 business days.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery time of your package.
Customs and Duties
For international orders, please be aware that customs and import duties may apply based on your country’s regulations. These charges are the responsibility of the recipient and are not included in the product or shipping costs. In the EU, customs and import duties don’t apply.
Shipping Delays
While we strive to deliver your order within the estimated timeframe, please understand that shipping delays may occur due to unforeseen circumstances beyond our control, such as customs processing or adverse weather conditions.
Undeliverable Packages
In the event that your package is undeliverable or returned to us due to an incorrect or incomplete address, we will contact you to arrange re-delivery. Additional shipping fees may apply for re-delivery.
Lost or Damaged Packages
We take great care in packaging your order to ensure it reaches you in perfect condition. In the rare event that your package is lost or damaged during transit, please reach out to our customer support team, and we will work diligently to resolve the issue.
If you have any questions or need further assistance regarding shipping and delivery, please don’t hesitate to contact our customer support team.