FAQ

We pride ourselves on our commitment to sustainability, and our packaging reflects that dedication. Our primary packaging is made from eco-friendly glass, known for its chemical resistance and ability to be reused endlessly. Not only does glass preserve the integrity of our products, it also reduces our environmental footprint by minimizing single-use plastic waste. To further facilitate recycling, our labels are designed to easily peel off the glass bottles, simplifying the recycling process. When it comes to secondary packaging, we opt for cardboard materials that are not only eco-friendly but also fully recyclable. By choosing responsible packaging options, we aim to protect the planet while providing the quality and effectiveness our customers expect from our products.

We usually ship within one to two working days. If you have not received your package after five working days, please contact us at info@botaniquedorient.com. We are happy to help you! 🙂

We have chosen Klarna and PayPal as payment methods because they have been standard providers in German online retail for years and guarantee the security of your data. Both providers also offer buyer protection. You can also pay with Apple Pay or Google Pay or make a bank transfer. Please note that your order will only be shipped after payment has been received.

We currently offer standard shipping for 4,99€ and express shipping for 11,99€ within Germany. Shipping costs to EU countries are 8.99€. Unfortunately, we do not yet support international shipping, but are working on making this possible in the future.

No, unfortunately, as a small brand that has just started, we cannot offer international shipping at the moment. We currently only ship within the EU and hope to be able to offer international shipping soon.

We usually deliver within Germany within 1-3 days. In exceptional cases it can take a little longer, but we will inform you directly on the homepage! For orders abroad, shipping can take a little longer (3-5 days).

Don't worry, it happens more often than you think! 🙂 Please contact us as soon as possible by email or phone and let us know what needs to be changed or added. In most cases, our system will detect an incorrect address and will not ship your order. We would have contacted you soon if, for example, a house number is missing or there is a typo in the postcode.

If your order is already on its way and cannot be delivered, it will be returned to us and we will contact you to resend it to you!

Sure! 🙂️ To send to a Packstation, we need the name of the recipient, the recipient's postal code and the Packstation with location and postcode. The recipient will receive an SMS with a PIN as soon as the package arrives at the Packstation.

In this case, please contact our customer service. We will then submit a request to DHL and make sure that we find out what happened to your package as quickly as possible. Please do not submit a request to DHL yourself; we will do it for you.